Privacy Policy

HopNow ("we", "us", "our") is operated by Elecove Solutions Private Limited. This Privacy Policy describes how we collect, use, disclose, and protect personal and non-personal information when you use the HopNow mobile application (the "App") and our website https://hopnow.in (the "Website"). By using the App or the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Account Information You Provide

When you use the App, we may collect:

• Your mobile phone number, used to sign you in with a one-time password (OTP)
• Your name, if you add it to your profile
• Contact details if you contact us for support

b. Location Information (App)

With your permission, the App collects your device's precise and approximate location during an active journey to plan your route and show stops (such as fuel, food, rest stops, and EV charging) along it.

To alert you about upcoming stops at the right time — including when the App is running in the background or your screen is off during a drive — the App accesses location in the background through a foreground service only while a journey you have started is running. You can stop this at any time by ending the journey or by revoking the location permission in your device settings.

c. Device Information (App)

We may collect a device identifier and a push-notification token, used to deliver the alerts you enable.

d. Automatically Collected Information (Website)

When you use the Website, we may automatically collect:

• Device and browser information
• IP address
• Usage data, such as pages visited, time spent, and clicks
• Cookie and analytics data

This helps us improve our services.

2. How We Use Your Information

We use collected information to:

• Sign you in and secure your account (via OTP)
• Plan your route and show stops along your journey
• Send the journey and stop alerts you enable, including while the App is in the background during a drive
• Provide, operate, and improve the App and Website
• Respond to your inquiries and support requests
• Comply with legal obligations

We use background location solely to deliver on-route stop alerts during an active journey. We do not use it for advertising, and we do not collect location when no journey is running.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze usage trends
• Improve Website performance

You can choose to disable cookies in your browser, but this may affect some Website functionality.

4. How We Share Information

We do not sell or rent your personal information to third parties. We may share information:

• With service providers who process data to deliver features — mapping, geocoding, routing and EV-charging data providers, and push-notification, authentication and hosting providers
• If required by law, such as in response to a court order
• To protect our rights, users, or safety

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

6. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before interacting with them.

8. Children's Privacy

The Website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

9. Your Choices and Rights

You can:

• Control location and notification permissions at any time in your device settings
• Stop location collection by ending your journey in the App
• Access or correct your personal data
• Request deletion of your account and associated data by emailing contact@hopnow.in

To exercise these rights, please contact us using the details below.

10. Updates to This Privacy Policy

We may update this Privacy Policy at any time. The "Last Updated" date at the top of this page reflects when changes were made. We recommend checking back periodically.

11. Contact Us

If you have questions about this Privacy Policy, you can reach us at: